Speakers » KEYNOTE: Oliver Morley CBE

Oliver Morley, CBE

CEO, Driver & Vehicle Licensing Agency (DVLA), UK

Always simpler, better, and definitely safer

•    Creating security to enable continuous improvement;
•    Transforming from legacy to state-of-the-art;
•    Ambition, innovation, and security all together.

On the front line of preventing identity fraud, and also defending against cyber attack, DVLA has a relentless focus on continuous improvement. Fundamentally, we cannot be flawless, but we can keep on closing off avenues for criminals, whatever their motive. At the same time, we have brought our IT in-house, winning much-needed control and reducing cost and time to deliver. Our focus is on keeping the right kind of culture; one in which we don’t blame, but we solve the problems together that having open services at huge scale can create.

Biography
Oliver joined DVLA as Chief Executive Officer on 4 November 2013. He leads the digital and business transformation of one of the UK’s biggest multi-channel service organisations, with over 45 million customers, 68 million digital transactions, and six billion pounds in revenue collected for the UK Government.
In September 2015, DVLA exited its Partners Achieving Change Together (PACT) £230 million a year contract, insourcing all onsite technology, service maintenance and digital delivery.
Oliver has overseen the delivery of a number of digital services. The Integrated Enquiry Platform, View Driving Licence and Check Driving Licence service.
He has driven the transformation of DVLA’s drivers’ medical services, in addition to introducing an online suite of Fitness to Drive services that allow drivers to notify the DVLA in excess of 160 single medical conditions, or to renew their short-period medical licence.
Oliver has implemented fee reductions for driving licences applied for online, leading to a 10% increase in take up of our driving licence digital services transformation simply and quickly. The service is used by over a million people each month.
Vehicle Management and Personalised Registrations have revolutionised the way customers are able to use cherished number plates or tell us they have bought or sold a car.
Oliver also drove the abolishment of the tax disc and introduced direct debit payments.  
Overall digital take-up has increased by 25% in a year – it is now up to 85%.
 


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