Sessions » In conversation with…

In conversation with…


Mountbatten Room
Wednesday 27 June


In Conversation with…
Gloria Guevara Manzo, President and CEO, World Travel & Tourism Council (WTTC), UK

Interviewed by: Matthew Finn, SDW 2018 Conference Co-Chair and Managing Director, AUGMENTIQ, UK

In this in-depth conversation, Gloria Guevara Manzo will talk about her vision for harmonising traveller identity across the whole of travel and tourism. The approach she wants to take is one that will create a seamless end-to-end journey for all travellers in all modes of travel, linking to all travel and tourism services. The approach will be technology and system agnostic and internationally interoperable and trusted by passengers. Its implementation will allow for benefits to be accrued across government, industry and passengers with increased security, efficiency and, ultimately will lead to job creation.


  • T&T is a powerful engine of growth, but there are tremendous constraints – particularly around infrastructure and a greater need for security. These constraints present an enormous urgency to act now.
  • Biometrics is a powerful tool for increasing security and facilitating travel, which will lead to job creation as more people are able to travel.
  • Many projects are already underway, but they are not harmonised and are often being developed in silos without the important link to government.
  • A step change is needed. WTTC would like to lead an effort across all of travel and tourism to create a harmonised approach to biometric technology solutions that will work for all stakeholders.

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