Sessions » Digital identity innovations

Digital identity innovations

Churchill Room


The world of secure credentials is adapting to the significant benefits that can be offered from a digital identity infrastructure. In this track, hear how forward-looking government authorities from across the world are fi nding ways to complement their existing often paper-based processes, helping their citizens to reduce burdensome administrative processes. Innovations range from the implementation of biometrics to online credential applications - or even registrations at birth.


Session Chair's Introduction
Mark Lockie, SDW 2018 Conference Co-Chair, Managing Director, Science Media Partners, Editor – Security Document World, UK

Opening Keynote Address: Digital Babies – shifting baby-related transactions from paper to digital
Jeff Montgomery, Registrar General and General Manager, Births, Deaths, Marriages and Citizenship, Department of Internal Affairs, New Zealand

This award-winning, world-first allows new parents to register their new-born baby within days, rather than weeks, receive a birth certificate and access a range of services from different governemnt agencies for their baby. SmartStart pulls together, in one web application, all the information expecting and new parents need. It provides a one-stop-shop for transactions – parents can now register their baby, get a tax number and change their benefit payments with a digital tick. This presentation will provide further details on this world-first, share lessons learnt so far, and outline how this concept will expand over the next few months – including into the ‘after-life’!

•    Award-winning, world-first service for new parents;
•    Establishes the digital identity of a baby for use during life;
•    Parents access services from a number of different agencies with a single tick.

Ireland’s online adult renewal system – the journey
Fiona Penollar, Director, Passport Service, Ireland

The Department of Foreign Affairs and Trade (Passport Service) launched the Online Passport Renewal Service in March 2017. With a global reach, it enables Irish citizens all over the world to submit their passport application online via a personal computer, tablet or mobile device. It represents a significant innovation in customer service for the Passport Service, drawing on cutting-edge technology and software. The service builds on previous digital initiatives, such as the introduction of the internationally award-winning passport card in 2015. Coupled with a streamlined back-office process, and the introduction of real-time analytics, the introduction of the Online Passport Renewal Service has resulted in major efficiency gains for the Passport Service, which include faster processing of applications, an increase in data quality, increased customer service, and more flexibility in the distribution of work. In addition, this service has reduced the administrative burden on citizens and made their interactions with the Passport Service more convenient and less costly.

In March 2017, Ireland introduced a worldwide online passport service for any adult wishing to renew their passport. This innovative service means that Irish citizens renewing their passport can do so online anywhere in the world, 24 hours a day, 7 days a week. It is one of the first fully online passport renewal services in Europe, and has also resulted in major efficiency gains for the Passport Service including faster processing of applications, increase in data quality, and greater flexibility in the distribution of work.The service recently won the World Class Civil Service award at the Irish Civil Service Excellence and Innovation Awards.


Argentina citizen identification – Interoperability and digital ID roadmap
Flavio Ramon Brocca, Director General of Information Technologies, Ministry of the Interior, Argentina

Argentina is among eight countries with the greatest geographical extension in the world, and has 46 million citizens with ID. This entails a greater challenge when it comes to providing accessibility and services to citizens.

These services vary from certificates of births or deaths, identity changes, to public and private services.

The project SIB (Biometric Identification Service), is a joint action between the Ministry of Modernization of the Nation and the Ministry of the Interior, through the national registry of persons (RENAPER), which will provide a remote biometric identification solution with proof of life for national agencies and private companies.

In the public domain, the solution will cover markets such as Health, Social Development, Security, Migrations and Sports events and, in the private sector, there are multiple companies committed to the use of the solution, in markets such as financial, banking, e-commerce, retail and fintech.
The roadmap of the Argentina biometric identification begins with the biometric identification of the citizen until reaching a portable/mobile identification, including facial/fingerprint biometrics and digital signature.

•    Argentina has 46 million registered citizens with an identification that gives them legal identity;
•    31 million of them are cell phone users;
•    The implementation of digital mobile identity will begin Q1 2019.

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